We’re hiring

A successful company is like a flatshare - it’s the people that make it work

About SpareRoom

Are you looking for a rewarding job? With over 3 million visits per month, we’re the UK’s leading flat and house share website. We’re in the top 10 UK property sites and the top 500 sites overall for UK traffic.

Over 10,000 people attend our London SpeedFlatmating events every year and we took the events to New York in 2012. SpareRoom New York launched in the autumn of 2011.

In 2012 we won two awards - Best Specialist Website and Best Customer Service - at the UK Landlord & Letting Awards, and in 2013 our founder and MD was named by Tech City Insider as “one of the top 100 people who are making digital London tick”.

The pioneering online business that has transformed the way people look for somewhere to live - Daily Express

Life at SpareRoom

SpareRoom’s staff are a diverse bunch of creative individuals who enjoy being part of a small team that packs a big punch.

We have two offices — our main one in central Manchester's Northern Quarter and another in London's trendy Spitalfields, a stone's throw from the heart of Tech City. Both offer a relaxed and friendly working environment in light and open plan offices. Apart from it being an enjoyable place to work, SpareRoom offers a range of additional benefits such as sports membership contributions and extra holidays the longer you work for us.

Could this be you?

We’re looking for talented and enthusiastic individuals to add to our growing team, and to help us help millions of people find somewhere new to live. If you are creative and hard working, you will see your ideas having a direct effect on SpareRoom and how it develops.

We have the following roles available:


Site Moderator (Manchester)

£16,500 - plus the opportunity to earn a performance related bonus of £120 per month.

We also offer a Private Health Care Scheme, Travel Season Ticket Loan, Cycle to Work Scheme, Gym Contributions (on the successful completion of a 3-month probationary period). In addition to this, we award our staff with extra holidays the longer you work for us!

Our Site Moderation team work alongside SpareRoom's award-winning Customer Service Team who provide outstanding support to SpareRoom's 7 million registered users. Our Site Moderators are mainly responsible for moderating and approving all user generated content, scam and fraud detection and compliance issues.

You'll be part of a busy team who work hard but who have fun along the way and are renowned for excellent service. The role is varied and will involve using both in-house and well-known computer systems.

On a daily basis, you will be required to communicate directly with users of our site via email and phone. You will interact with customers to provide and process information in response to enquiries, concerns and requests about our website and services. You will also be responsible for helping to maintain the site through administrative tasks.

Responsibilities and duties:
  • To investigate and take appropriate action on reports of suspicious adverts.
  • To provide information and advice to other departments and customers in relation to scam detection.
  • To assist in developing, monitoring and implementing processes to aid scam detection and prevent future instances.
  • Maintain information records and collate data to aid future investigations.
  • Ensure advert content including photos and videos meet the terms and conditions of the website.
  • Complete individual customer verifications and tenant reference requests.
  • Assist with the completion of DPA requests from relevant authorities.
  • Communicate with site users over the phone where necessary.
  • Investigate and respond to reports received from site users via email.
Skills and experience:
  • A strong customer focus with the ability to deliver great service, both individually and as part of a team.
  • Experience in a web based company. A focus on fraud or risk investigation and resolution would be beneficial.
  • Confident and positive personality with excellent communication skills both written and verbal.
  • Strong analytical skills with attention to detail are essential.
  • Ability to learn and adapt to new investigative techniques.
  • Calm and empathetic - Able to understand the customer's point of view but be able to communicate our policies and values effectively.
  • Ability to effectively multi-task and prioritise your workload.
  • We're an online service so regular internet use and knowledge will go a long way.
Person specification

We are looking for the right people to support our business, who will grow with us and help us to achieve more. For these reasons, we are looking for candidates who can demonstrate the below qualities:

Passionate
  • Shows integrity.
  • Is committed to providing excellent service.
  • Cares about customers, colleagues and the business.
Active
  • Has a confident, positive and upbeat personality.
  • Is continuously developing.
  • Demonstrates high energy and eagerness to learn.
Inspires
  • A committed team player.
  • A great communicator.
  • Motivates and inspires others within their team.

Our Site Moderators work full time with working hours on a shift pattern of 10 days per fortnight, including every other weekend with one set day off in the week. Our office hours are 8 am - 9 pm.


Customer Service Advisor (Manchester) - 12 Month Fixed Term

£16,500 - plus the opportunity to earn a performance related bonus of £170 per month

We also offer a Private Health Care Scheme, Travel Season Ticket Loan, Cycle to Work Scheme, Gym Contributions (on the successful completion of a 3-month probationary period). In addition to this, we award our staff with extra holidays the longer you work for us!

Our award winning Customer Service Team provides outstanding support to SpareRoom's 7 million registered users. As part of this team, our Customer Service Advisors handle all incoming enquiries whilst working alongside the Site Moderation Team who handle compliance and maintenance duties.

You'll be part of a busy team who work hard but who have fun along the way and are renowned for excellent service. The role is varied and will involve using both in-house and well-known computer systems.

On a daily basis, you will be required to communicate directly with users of our site via email, phone and live chat. You will interact with customers to provide and process information in response to enquiries, concerns and requests about our website and services. You will also be responsible for helping to maintain the site through administrative tasks.

As a member of the team and the first point of contact for our customers, you represent the values and image of the company and as such are expected to be polite and courteous at all times.

Responsibilities and duties:
  • To provide exceptional customer service within a fast-paced and customer-focused environment.
  • To answer all UK and US customer enquiries by phone, email and Live Chat.
  • To provide clear and concise customer information, handle and process transactions, manage customer access and respond to all types of incoming enquiries in an efficient, friendly and professional manner.
  • To frequently check phone voicemails.
  • To work as part of a team to ensure the smooth running of the department.
  • To help maintain site security and quality through site moderation and scam detection.
  • To maintain and achieve own KPI's.
  • To assist the Site Moderation Team as and when required.
Skills and experience:
  • Excellent written and oral communication skills.
  • Strong background in Customer Service. Experience in Web or IT Customer Service would be beneficial.
  • Confident and positive personality.
  • Attention to detail and accuracy are essential.
  • Computer literate with experience of email and the internet, plus a reasonable standard of typing. Touch typing isn't a necessity but would be an advantage.
  • A clear telephone voice with a polite, tactful and friendly attitude.
  • Calm and empathetic.
  • Able to understand the customer's point of view but be able to communicate our policies and values effectively.
  • Ability to effectively multi-task and prioritise your workload.
  • The ability to work as part of a team, support colleagues and promote excellent team spirit.
  • We're an online service so regular internet use and knowledge will go a long way.
Person specification

We are looking for the right people to support our business, who will grow with us and help us to achieve more. For these reasons, we are looking for candidates who can demonstrate the below qualities:

Passionate
  • Shows integrity.
  • Is committed to providing excellent service.
  • Cares about customers, colleagues and the business.
Active
  • Has a confident, positive and upbeat personality.
  • Is continuously developing.
  • Demonstrates high energy and eagerness to learn.
Inspires
  • A committed team player.
  • A great communicator.
  • Motivates and inspires others within their team.

We are recruiting for a full-time position with working hours on a shift pattern of 10 days per fortnight, including every other weekend with one set day off in the week. Our office hours are 9 am - 9 pm Monday to Friday and 9 am - 8 pm weekends.


Get in touch

Send us your CV and tell us why the SpareRoom team needs you: jobs at spareroom dot co dot uk

Where we are

SpareRoom's main office is in Manchester, right in the vibrant and buzzing Northern Quarter. The contemporary style studio office space makes for a brilliant working atmosphere inside a beautiful Grade II listed building. Our second office is in London, which is London - need we say more?

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