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Customer service advisor

Our award winning Customer Service Advisors provide outstanding support to SpareRoom’s 3 million plus registered users. They also handle compliance and maintenance duties as well as identifying and resolving issues on the site.

You’ll be part of a busy team who work hard but who have fun along the way and are renowned for excellent service.

Required skills:

• The successful candidate must have previous experience in a similar technical role or help desk environment, or be a graduate with relevant transferable knowledge and skills.
• Strong customer focus and able to deliver great service, both individually and as part of a team.
• Able to clearly communicate technical information to non-technical people, both orally and in writing.
• Computer literate with experience of e-mail and the Internet plus a reasonable standard of typing. Touch typing isn’t a necessity but would be an advantage.
• We’re an online service so regular internet use and knowledge will go a long way.

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Systems administrator

The System Administrator is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure. The successful candidate will be working as part of a small team, and will be in a position of great responsibility. As well as excellent technical skills, a careful nature and good attention to detail are essential.

Due to the nature of the role, you must be prepared, on occasion, to work non-standard hours, including weekends, early mornings or late nights. This is not a regular part of the job, but the need does arise from time to time.

Duties and responsibilities include:

• Security
• Backups
• Disaster recovery
• Monitoring
• Software installations and upgrades
• Troubleshooting
• Capacity planning
• Documentation

Required skills:

• Linux (preferably CentOS or Redhat and Ubuntu or Debian)
• Apache & nginx web server configuration
• MySQL administration
• NFS
• Knowledge of security systems and practices
• Monitoring and maintenance procedures

Desirable skills:

• Experience of clustered and high availability systems
• MySQL replication
• Munin
• Nagios
• Bash or Perl scripting

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Perl developer

You’ll be responsible for developing and expanding our website’s backend Perl code, automating tests and infrastructure tasks, providing internal support and fixing bugs. We’re big on code quality and encourage well-tested, maintainable code over rushing to hit deadlines. You’ll be working on a small, self-organising team so this job will suit someone who thrives on the chance to work hard, innovate and make a huge difference.

Essential qualities:

• Ability to work as part of a small team
• An understanding of the importance of up-time for a busy web site
• Attention to detail
• Good communication skills

Requirements:

• Perl 5 programming, preferably procedural and OO
• Web application development
• Good teamwork and communication skills
• Keen eye for detail
• Willingness to learn

Desirable knowledge:

• Apache and mod_perl
• Front-end development (eg. HTML, CSS, JavaScript)
• Relational databases (e.g. MySQL)
• Version control (e.g. Subversion or Git)
• Test frameworks
• Linux command line usage

Bonus points:

• High-level programming experience in other languages (e.g. Ruby, Python)